How can I track my orders?

Once your order has been shipped, you will receive an email including your tracking number for each of the item(s) you ordered. You may receive multiple emails if you ordered multiple products. The tracking webpage will be specified in the email.

If you can’t track your order from the provided webpage, try one of these below:

1 - https://www.17track.net/en

2 - http://track-chinapost.com/

3 - http://www.mtytrack.com/

Please note that shipping companies' updates may not reflect on their webpages immediately. Sometimes, it can take from 5 to 10 days to see the tracking information on their websites.

 

What carrier are you using?

We ship primarily with E-packet, Singapore Post and China Post

 

I ordered many products but only received one, what next?

If an item was missing in the package, we will send you a new item as soon as possible.

Please verify if you have more than one tracking number. Because we partner with various suppliers to get you the very best deals, orders with multiple products may ship from several different warehouses, and you may receive several packages. In this case, you should have received several email with different tracking codes for you to follow your packages.

How do I make a claim?

For a fast request processing, please follow these 4 easy steps:

1. You must notify us about any missing item(s) within seven (7) days of delivery.
2. Contact us with the invoice number (Starts with #B….), contact information and a list of missing items.
3. Please send us the picture of the package where there is a description of what was in the box.
4. Once we have received the claim from you, along with the package image, our customer representative will inspect your order and contact you and a new product will be sent to you.

Where do the products come from?

Our products are sourced from all over the world but mainly come from Asia.

 

When will I receive my order?

The shipping time varies from one location to the other, from one item to the other. Not every product comes from the same supplier, so you may receive many packages for an order containing many items. While shipped, you will receive an email with your tracking information. Our company will not be responsible for your destination country customs delays or charges, or for products held by your local customs laws.

Average Shipping time per countries is as followed:

USA: 1 to 6 weeks*

CA: 2 to 6 weeks*

AU: 2 to 6 weeks*

Other countries: 2 to 8 weeks*

* Average shipping times: please note that the shipping time during holidays may take a little longer. All our orders are processed and shipped within 24 to 48 hours, but we do not have any control over customs delays, holidays or on shipping companies’ logistics management. Please note that we are not responsible for countries customs delays.

 

Are there shipping fees?

Shipping fees apply to our products and depend on the weight and number of items you order. Shipping fees start at $3.95.

 

Can I change the color of my item?

If you just passed your order, contact us, we will try our best to locate your order and make the changes. Once you pass your order, we have an automated system that help us ship your order in less than 24h. Because of that short delay, it is impossible for us to make any changes on your order once the order has shipped.

In this case, we suggest that you place another order for the correct color, and just return the incorrect item to us so that we can refund you for the product value. You will be responsible for return shipping; we do not refund shipping costs.

 

How can I change my order address?

If any wrong address is provided, contact us as soon as possible. We will do our best to locate your order and make the address change.

If your package is already shipped or processed by the warehouse (we do have fast order processing), any address changes can be made by you directly with the shipping carrier. Our customer service team will be there to provide you with the carrier's contact information you need.

 

Can I cancel my order?